Tel:- O1275 834474






"The Music Box Shop"
Remember  we are a retail music shop.

Our small friendly shop is situated in the centre of Whitchurch Village just outside of Bristol and we welcome visitors who wish to view our range of jewellery box, music boxes, music gifts, musical box and  musical instruments we have on show.
The shop is open Monday to Saturday 9.00am until 5.00pm and closed on Wednesdays, Sundays & Bank Holiday Weekends. We normally close over the Christmas and New Year week.       
     
  VISITORS ARE ALWAYS WELCOME.
However we strongly advise customers who wish to visit and are coming some distance,  to telephone or email beforehand to ensure the musical product you are interested in is available and in stock, thus to avoid disappointment.
  

DELIVERY POLICY

Delivery costs are worked out according to the weight of your order. To check the delivery charges on any item, simply go to the website for that product (if it is available on line) and add the music box or musical product to the basket, then choose a delivery option from the menu.  Then select your location. The delivery charge will be worked out automatically for you. You can easily remove items from the basket should you not wish to proceed with the order.

If you are in any doubt please telephone, as our staff will be only too pleased to give advice on delivery.

For customers OUTSIDE of the U.K. mainland
please make sure that you select the delivery that is applicable to your country or location.

Usual Delivery Times

UK Standard Delivery usually takes 2 - 3 days
UK Urgent Delivery usually takes 1 - 2 days.

Delivery times are for guidance only.

Orders placed after 11.00am GMT on a Friday are usually sent on the following Monday.

Orders placed after 12.00 mid day GMT will usually be sent on the next working day.

Delivery times normally exclude weekends & bank holidays.

All deliveries require a signature. If you are out, a card will be left for you to contact the Courier to arrange re-delivery.  The courier delivering your music box or musical product will normally be Royal Mail, your country's postal service, Fast Way or UPS.  If you are out when they try to deliver please contact them promptly to ensure your parcel is not returned to us.

Charges to countries outside the EU do not include any import duties that may be liable upon delivery.

If you are concerned that duty may be liable it is your responsibility to contact your country's Customs or responsible government department to seek advice on what tax, if any,  you will be liable for.  It will be your responsibility to pay any duty or tax levied.

When ordering goods from us you do so under our terms & conditions.


If you have any questions regarding your order, please feel free to contact us here at:-

The Music Box Shop.

01275 834474 or info@deangroup.co.uk


Late Deliveries

If you haven't received your order within 5 working days within the UK (Please allow 14 working days outside UK), please inform us immediately so we can track the parcel for you and advise on the delivery status.


IMPORTANT INFORMATION TO REMEMBER-

All deliveries will require a signature. Therefore someone has to be in to take delivery. If you are out a card will be put through your door so you can call the Courier to arrange re-delivery. PLEASE NOTE, if you are out and fail to contact the Courier within 1 week, the parcel will be returned to us and you will incur an extra postage charge to resend.