Terms and conditions when ordering from The Music Box Shop UK and using our website

All sales and transactions are conducted under these Terms and Conditions. By placing your order with us it is deemed that you agree to our Terms and Conditions.

01. Website Terms of Use :

When viewing this Website and purchasing or ordering goods from us you accept that it is done so under our terms and conditions. Your notice is drawn to such Terms & Conditions.
The website is provided by the company Dean Organs, for the personal use of their customers and may not be copied, published or used for any commercial purposes without prior written consent.
The publisher accepts no liability without limitation for any losses or damages to property or person arising from using this website, including any loss of profit, damage to equipment or data, interruption of business, or any other damage, direct or accidental.
The publisher also accepts no responsibility for prolonged use of telephone lines as a result of viewing this website & the use of the links to other websites.
This Website and all transactions are subject to English Law only.

02. Terms of Purchase / Ordering :

All prices quoted are in English Pounds Sterling £ and are Ex Works Bristol, England unless otherwise stated. Prices include VAT @ 17.5% where applicable (export sales shipped to non EU countries will be zero VAT rated). Our company trading name is Dean Organs (we use The Music Box Shop, Shop 4 Music Boxes and Music Shop Direct as our trade mark shop names) and our VAT number is 736 4158 26.
Upon ordering, you will receive an order confirmation via email (if you don't have email, this confirmation will arrive normally with the goods or within 7 working days after order whichever is sooner).

Should you not receive these email confirmations, please contact us to check on your order status.Tel : 01275 834474 or Email:- info@deangroup.co.uk

All goods must be paid for in full before they are despatched. For out of stock goods or special order items where a longer delivery time has been specified we will contact you to let you know our earliest delivery time. You will only be charged for these goods, once they are ready for despatch, unless previously agreed otherwise.
Many items featured are hand made or finished so it is expected that colours and designs may change slightly from the pictures and details shown. Some items sold from our Catalogue & Website are manufactured outside of our own workshops, in the Far East as well as other parts of Europe.
As all deliveries require a signature, you understand that someone has to be in to take delivery. If you are out a card will be put through your door so you can call Royal Mail or the Courier to arrange re-delivery. PLEASE NOTE, if you are out and fail to contact Royal Mail or Courier within 1 week, the parcel will be returned to us and will incur an extra postage charge to resend.

03. Product Guarantee/Warranty :

All new products are guaranteed for 1 year from the purchase date against faulty components and workmanship. If the item becomes faulty because of faulty parts or workmanship during the aforesaid period you must inform us within 7 working days of the fault occurring and we will repair or replace the goods with the same or similar (if the item is no longer produced) free of charge. We cannot guarantee goods that become faulty through misuse, neglect or damage or items that are only designed for short term usage and have a natural short life span, such as guitar strings, batteries etc.

04. Return of Faulty/Damaged Goods :

If upon receipt of your order the goods are damaged or broken, please email or call us immediately or within 7 working days to let us know - we cannot accept claims for broken items if we are not informed within this time upon receipt.
Depending on the size of item/type of goods, we will inform you of the best way to return them by either royal mail post or courier. Once we have informed you of the way to return the goods, please re-pack & send (with the original packaging and your receipt) back to us. Please ensure you obtain a receipt and proof of posting from Royal Mail or the Courier.
Upon receipt of the returned damaged goods, we will send a replacement As Soon As Possible at no extra cost.

05. Cancellation of Orders & Returns.

Please be sure you have ordered items you want to keep, not just borrow! We do not operate a sale or return policy.
Under the "distance selling act" if private customers wish to return goods due to cancellation of order they must give us Written Notice of the cancellation and return the goods (at customers own expense) in the condition supplied along with all original receipts and written confirmation of cancellation within 7 working days after the day of receipt. Providing the previous statement is adhered to, we will issue a refund within 30 days of receipt of the returned undamaged goods less an administrative cost of £2.00. We are unable to give refunds on Postage costs. Card transactions can only be re-funded with the returned card receipt and only onto the original purchasing card. Cheque payments already cashed will be refunded with a cheque payable in the name of the original order
Exclusions :We cannot accept cancellations or give refunds for any personalised goods (i.e. goods made up to your specific order such as a custom fitted tune, individually made pipe organ, perforated music or other special order for you)
Cancellation and return of orders legally only applies to private individuals. Companies & businesses are excluded from the distance selling rule. (business to business)

06. Late or Lost Deliveries :

Normal stock items will be delivered quickly usually within 1 to 3 days of order in the UK (3 to 14 days outside the UK depending on country). If your "Stock" goods haven't arrived after 5 days within the UK or 14 days outside the UK, Please notify us of the NON-DELIVERY immediately (unless you have been informed of a later delivery i.e. a special order item). Due to Royal Mail & Courier terms we cannot list goods as being lost in transit until after 14 working days have past from date of posting. If the goods have still not arrived by then, we will either send out a replacement at no extra cost, or issue a full refund.

07. Children & Small Parts Warning :

Most of our products contain small parts particularly the musical items due to the musical mechanism or parts of the item. Therefore they are not intended as toys and not suitable for small children / babies due to choking hazards and sharp objects. Small children must be supervised by an adult if using any of our products. If you are unsure of suitability, please ask one of our staff for guidance.

08. Goods Title :

All goods remain the property of Dean Organs until paid for in full and cleared by our bank. This includes all kinds of payment.

09. Export Sales & Foreign Currencies :

All above terms apply, plus :
All transactions have to be taken in our own currency (GB Pounds Sterling) so any prices shown in US Dollars $ and Euro € are for guidance only for USA and European residents using an estimated exchange rate. As the exchange rate alters daily, we can only work out an approximate cost. For up to date pricing in foreign currencies, please check with your bank on the current exchange rate.
The prices shown do not include any import tax, duty or handling charges that may be liable upon delivery to a foreign country - please check with your local tax or customs office / couriers for likely import charges on the type of goods we sell.

10. Your privacy & Security

We only collect your information for your specific transactions / orders. We do not pass on any information to any other parties. When ordering via the internet your transaction is sent using SSL secure server technology for high security purposes.

11. Reservations

We reserve the right to alter/delete prices and specifications without prior notice or obligation
E & O.E.
We reserve the right to change these terms & conditions from time to time without prior notice. All rights reserved.

Please note that although we take as much care as possible with pictures of our range of products, as most of our products are hand made and wooden, colours may vary slightly from those shown.

12. Trade Marks

The names and website titles, where applicable, are our company Trade Marks: The Music Box Shop, Music Shop Direct, Shop4 Music Boxes, Dean Organs, Dean Organ Builders, Shop For Music Boxes, Music Boxes Direct, Gavioliphone.co.uk, Limonaire.co.uk, Gasparini.co.uk, The Bristol Showmen's Stores, Dean Group and Dean Group of Companies.

Please note we are the original Dean Organs company, not to be confused with other companies who trade in similar products with similar names, we are not just web based but an established retail shop, run by a family that have continually traded from our current premises in Whitchurch since 1939. Our sites offer the best products with a service that you would expect from a traditional company.If you are unsure at any time whether a site belongs to us, we suggest you check the contact details match ours.

Any other Trade Mark or Registered name used in our sites are rightfully owned by those other companies mentioned within this site and all rights of those trade mark names are reserved to their respective owners.